Retail & eCommerce





Healthcare





Telecom & Utilities





FMCG & Consumer Brands

Customers overwhelm support teams with product inquiries, delivery tracking, and reputation issues during sales campaigns.


Patients face long wait times for appointments, unanswered FAQs, and misinformation spreading online.



Call centers are overloaded with billing questions, outage reports, and customer frustration spilling onto social media.


Brands struggle to measure campaign impact, handle consumer hotlines, and protect brand equity online.

Chatbot answers product FAQs instantly, the AI phone assistant manages orders and returns, while Echo-in-Q monitors and protects brand reputation in real time.

AI phone assistant schedules visits and sends reminders, chatbot responds to medical FAQs, and Echo-in-Q detects and alerts staff about harmful misinformation.

Chatbot deflects billing and usage queries, the AI phone assistant manages outage hotlines, and Echo-in-Q controls crisis communication by tracking sentiment in real time.

Chatbot tests responses to new campaigns, AI phone assistant manages hotline calls, and Echo-in-Q tracks brand equity and customer sentiment across platforms.